Reducing Cost of Quality
Background
The manufacturing world have multiple challenges including global competition, regulatory landscape changes, and increasing capital costs and operating costs. Use of advanced technology and following latest trends in manufacturing management help overcome some of these problems.
A mid-size pharmaceutical manufacturer based in Europe operates in multi-therapy pharmaceutical product space. Their core competencies are providing products of high quality across the region through the national health care systems.
The challenge
The client was looking at bring in significant changes in their quality systems and quality culture whilst being globally competitive. They were looking for an approach to understand where they stand in terms of their quality and compliance status. RiverArk experts understood these problems and proposed a solution to identify, measure, analyze and reduce the Cost of Quality
The key objectives they wanted addressed was to understand
- Understanding Cost of Quality
- Use that information for continuous improvement
- Bring that information into reducing cost of quality
The Solution
RiverArk consultants engaged at strategic level and operational level. The solution provided included understanding the landscape for the tangible aspects surrounding quality. We use standard methodology to plot the actual cost of quality for the organisation.
The results
We helped the organization perform COQ analysis to improvement actions with associated costs and customer expectations. This was the coupling of reduced costs and increased benefits for quality improvement. Expenses on improvement and prevention activities were seen through the various measures implemented. The exercise also helped identify waste in aspects of processes and were identified in a continuous improvement exercise thereafter.
